Shipping Policy
Effective Date: February 27, 2026
Website: www.householdlimited.com
Company: HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED
Contact Email: selfify@householdlimited.com (For shipping inquiries)
Business Address (Registered Agent): Care of GEORGE HILDRED LIMITED, 31 Basil Road, Meeanee, Napier 4112, New Zealand
Telephone: +64 6 873 8033
1. Introduction
This Shipping Policy outlines the terms and processes for delivering products purchased from our online store at www.householdlimited.com. We are committed to fulfilling our promise of providing fast delivery for trusted household goods in a way that is cheap, quick, [and] delivered to your door. By placing an order, you agree to the terms described in this policy.
2. Order Processing & Handling
- Processing Time: All orders are processed and prepared for dispatch from our warehouse within 2-3 business days (Monday to Friday, excluding New Zealand public holidays) after payment confirmation.
- Order Confirmation: You will receive an order confirmation email once your purchase is complete. The estimated shipping timeframe begins once the order is dispatched from our facility.
3. Shipping Destinations & Carriers
We currently ship to addresses within New Zealand. We aim to simplify your home life, hassle-free by partnering with reliable local courier services to ensure efficient delivery.
4. Shipping Costs & Delivery Estimates
Shipping costs are calculated at checkout based on your delivery address and the total weight and dimensions of your order. All prices on our site are in New Zealand Dollars (NZD) and include Goods and Services Tax (GST) where applicable.
- Standard Shipping: Estimated delivery within 5-10 business days across New Zealand. Costs are calculated at checkout.
- Express Shipping: Estimated delivery within 2-5 business days in main centres, available at an additional cost.
- Free Shipping: We are pleased to offer FREE Standard Shipping on all orders over a specified value. Please check our website or your cart for the current qualifying amount.
- *Please Note: “Business days” exclude weekends and public holidays. Delivery timeframes are estimates provided by our carriers and are not guaranteed dates. Delays can occur due to carrier logistics, weather, or remote locations.
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and a link to monitor your package’s journey. You can also check your order status by logging into your account on our website.
6. Shipping Address Accuracy & Changes
- Accuracy: You are responsible for providing a complete, accurate, and deliverable shipping address at checkout. We cannot be held responsible for delays or lost packages resulting from an incorrect address provided by the customer.
- Address Changes: If you need to change your shipping address after placing an order, please contact us immediately at selfify@householdlimited.com. We can only modify the address if the order has not yet been processed for dispatch. Once a shipping label has been created, we cannot reroute the package.
7. Delivery & Receipt
- Delivery Attempts: Our courier will attempt delivery based on the provided address. If no one is available, they will usually leave a card with instructions for redelivery or pickup from a nearby depot.
- Unclaimed Packages: Parcels that are returned to us as “undeliverable” or “unclaimed” may be subject to additional fees for reshipment, or a refund may be issued minus the original and return shipping costs.
8. Damaged or Lost Shipments
- Inspect Upon Delivery: Please inspect the exterior of your package for visible damage before accepting it. If the packaging is severely damaged, you may refuse delivery.
- Report Issues: If you accept the package and later discover concealed damage or missing items, you must contact us at selfify@householdlimited.com within 48 hours of delivery. Please provide your order number and clear photographs of the damaged item(s) and packaging. We will work with the carrier to resolve the issue promptly.
- Lost in Transit: If your tracking information shows “Delivered” but you have not received the parcel, please check with neighbors or your building manager first. If the package is confirmed lost, contact us, and we will initiate an investigation with the carrier.
9. International Shipping
At this time, we only ship within New Zealand. For international shipping inquiries, please contact our customer service team before placing an order. For any future international service, please note that the recipient would be responsible for all applicable customs duties, taxes, and import fees, which are not included in our product prices or shipping charges.
10. Order Changes & Cancellations
To request a change or cancellation of your order, please contact us as soon as possible. We can only accommodate such requests if the order has not yet been processed for shipping. Once an order has entered the fulfillment and dispatch stage, it cannot be cancelled or modified.
11. Contact Us
For any questions regarding this Shipping Policy or your order shipment, please contact our customer service team.
HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED
Customer Service Email: selfify@householdlimited.com
Phone: +64 6 873 8033 (Monday-Friday, 9:00 AM – 5:00 PM NZST)
Registered Agent Address: Care of GEORGE HILDRED LIMITED, 31 Basil Road, Meeanee, Napier 4112, New Zealand
12. Policy Updates
We reserve the right to update this Shipping Policy at any time. Any changes will be effective immediately upon posting on this page. The policy in effect at the time you place your order will apply to that transaction.