Refund and Returns Policy
Effective Date: February 27, 2026
1. Introduction
Welcome to HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED. We are committed to providing reliable daily essentials and a hassle-free shopping experience. This Refund and Returns Policy outlines the terms and conditions for returning products purchased from our official website, www.householdlimited.com. By making a purchase, you agree to the terms of this policy.
2. Company & Contact Information
- Company Name: HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED
- Website: www.householdlimited.com
- Customer Service Email: selfify@householdlimited.com (For all returns-related communication)
- Contact Address: Care of GEORGE HILDRED LIMITED, 31 Basil Road, Meeanee, Napier 4112, New Zealand
- Telephone: +64 6 873 8033
3. Return Eligibility
To be eligible for a return and subsequent refund, your item must meet the following conditions:
- Timeframe: You must initiate a return request within 30 calendar days from the date of delivery.
- Product Condition: The item must be unused, unopened, and in its original, saleable condition, with all original tags, packaging, labels, and accessories intact. The product must show no signs of wear or damage.
- Proof of Purchase: A valid order number or receipt is required.
- Non-Returnable Items: The following items are FINAL SALE and cannot be returned or refunded unless defective or damaged upon arrival: personalized or custom-made items, gift cards, and products marked as “Final Sale” or “Clearance.”
IMPORTANT POLICY NOTE: NO REFUND WITHOUT A RETURN
Our policy strictly prohibits “refund only” requests. A refund is processed only after we have physically received the returned item at our designated facility and conducted a satisfactory inspection. We will not issue any refund prior to the receipt and approval of the physical return.
4. The Return Process (Step-by-Step)
To ensure a smooth return process, please follow these steps:
Step 1: Request a Return Authorization (RA)
Contact our Customer Service team via email at selfify@householdlimited.com within the 30-day return window. Provide your order number, the product(s) you wish to return, and the reason for the return. Our team will review your request and, if eligible, issue a Return Merchandise Authorization (RMA) Number and provide the authorized return shipping address.
Step 2: Prepare and Ship Your Return
Securely pack the item(s) in the original product packaging, including all parts and documentation. Clearly write the RMA Number on the outside of the shipping box. Ship the package to the address provided using a trackable and insured courier service. You are responsible for the cost and safe transit of the return shipment until it is received by us.
Step 3: Inspection and Refund Processing
Upon receipt, our team will inspect the returned item(s) to confirm they meet our return conditions.
- If Approved: We will process your refund to the original payment method used for the purchase. You will receive an email confirmation.
- If Not Approved: If the item does not meet our return criteria, we will contact you. The item may be shipped back to you at your expense, or a refund may be denied.
5. Refund Details (Upon Approved Return)
- Refund Method: All refunds are issued to the original payment method.
- Refund Amount: The refund will be for the purchase price of the returned item(s). Original shipping and handling fees are non-refundable. Return shipping costs are the customer’s responsibility.
- Processing Time: Please allow up to 10 business days for the refund to be processed and reflected in your account after approval.
- Restocking Fee: Standard returns are not subject to a fee. Returns of large, heavy, or specially ordered items that are not in resalable condition may incur a restocking fee, which will be communicated prior to authorization.
6. Damaged, Defective, or Incorrect Items
If you receive an item that is damaged, defective, or incorrect, please notify us within 7 days of delivery. Contact us at selfify@householdlimited.com with your order number and supporting photos/video. We will arrange for a prepaid return shipping label (if applicable) and, upon confirmation, will promptly ship a replacement (subject to availability) or issue a full refund, including original shipping costs.
7. Exchanges
We do not process direct exchanges. To receive a different item, please follow the standard return process to obtain a refund for the original purchase, and then place a new order on our website for the desired product.
8. International Returns
For orders shipped outside of New Zealand:
- The customer is responsible for all return shipping costs, customs duties, and taxes incurred during the return process.
- The returned item must be clearly marked as “RETURNED GOODS” on the customs declaration. We are not responsible for packages lost or delayed in international transit or for any customs fees.
9. Policy Updates
HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED reserves the right to amend this Refund and Returns Policy at any time. The policy in effect at the time of your purchase will apply to that order. Any updates will be posted on this page with a revised effective date.