Privacy Policy
Effective Date: February 27, 2026
Website: www.householdlimited.com
Company: HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED
Contact Email: selfify@householdlimited.com
Registered Agent Address: Care of GEORGE HILDRED LIMITED, 31 Basil Road, Meeanee, Napier 4112, New Zealand
Telephone: +64 6 873 8033
1. INTRODUCTION
Welcome to HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED (“we,” “us,” “our,” or “the Company”). We operate the e-commerce website www.householdlimited.com. Our mission is to provide reliable daily essentials, simplify your home life hassle-free, and deliver trusted household goods cheaply and quickly to your door. Protecting your privacy and the security of your personal information is fundamental to this mission. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, make a purchase, or interact with our services.
By using our Site, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Site. This policy is designed to comply with applicable privacy laws, including the New Zealand Privacy Act 2020.
For privacy-related inquiries, please contact us at:
HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED
c/o GEORGE HILDRED LIMITED
31 Basil Road, Meeanee
Napier 4112, New Zealand
Email: selfify@householdlimited.com
Phone: +64 6 873 8033
2. INFORMATION WE COLLECT
We collect information to provide our services, process your orders, and enhance your shopping experience. We collect information directly from you, automatically through your site usage, and from third parties.
A. Information You Provide Directly:
- Purchase & Account Information: When you make a purchase, create an account, or subscribe to our newsletter, you provide us with personal details such as your name, billing and shipping address, email address, phone number, and payment information. Payment details are processed securely by third-party processors and are not stored on our servers.
- Communication Information: When you contact our customer service via email, phone, or contact forms, we collect the content of your messages and your contact details.
- Reviews & Feedback: Information you post publicly, such as product reviews or survey responses about our popular products.
- Marketing Preferences: Your choices for receiving promotional communications.
B. Information Collected Automatically:
When you browse our Site, we and our service providers use cookies and similar technologies to collect:
- Device and Log Data: Your IP address, browser type, operating system, device identifiers, and referring/exit pages.
- Usage Data: Pages you view (e.g., “Shop Now,” “Compare Now,” product pages), products you browse, time spent on pages, links clicked, and search queries.
- Cookies and Tracking Technologies: We use cookies (essential, performance, functionality, targeting) to operate the Site, analyze trends, and personalize your experience. You can manage cookies through your browser settings.
C. Information from Third Parties:
We may receive information from:
- Social media platforms if you interact with our profiles.
- Analytics and advertising partners.
- Payment processors and fraud prevention services.
3. HOW WE USE YOUR INFORMATION
We use your personal information for various business purposes, including:
- Order Fulfillment and Service Delivery: To process your payments, ship your orders (“fast delivery”), manage your account, send order confirmations and shipping notifications, and handle returns.
- Customer Communication: To respond to your inquiries, provide support, and send important service-related announcements.
- Marketing: With your consent where required, to send you marketing emails about new products, special offers, and updates to “simplify your home life.” You can opt-out at any time.
- Site Improvement and Personalization: To operate, maintain, and improve our Site’s functionality; to analyze how customers use our services (e.g., browsing “Popular Products”); and to personalize your experience with product recommendations.
- Security and Fraud Prevention: To detect, prevent, and investigate fraudulent or unauthorized activity, protect the security of our Site and business, and ensure a “hassle-free” experience for all customers.
- Legal and Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests, and to enforce our Terms of Service.
4. LEGAL BASIS FOR PROCESSING (FOR INTERNATIONAL CUSTOMERS)
For users in jurisdictions like the European Economic Area (EEA) or the United Kingdom, our processing of your personal data is based on:
- Contractual Necessity: To fulfill our contract with you (e.g., processing your order).
- Legitimate Interests: For our interests in operating and improving our Site, marketing, and preventing fraud, balanced against your rights.
- Consent: For sending certain marketing communications (you may withdraw consent anytime).
- Legal Obligation: To comply with our legal obligations.
5. SHARING AND DISCLOSURE OF YOUR INFORMATION
We do not sell your personal information. We may share it in the following limited circumstances:
- With Service Providers: We share information with trusted third-party companies that perform services on our behalf, such as payment processing, order fulfillment, shipping (for “fast delivery”), email delivery, hosting, data analysis, and marketing assistance. These providers are contractually obligated to protect your data.
- For Legal Reasons: We may disclose information if we believe it is necessary to comply with a law, regulation, legal process, or governmental request; to protect the rights, property, or safety of our company, our customers, or others; or to investigate fraud.
- Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
- With Your Consent: For any other purpose disclosed to you at the time of collection with your permission.
6. INTERNATIONAL DATA TRANSFERS
Our company is based in New Zealand. Your personal information may be transferred to, stored, and processed in countries other than your country of residence, including countries where our service providers operate. We take appropriate safeguards, such as contractual clauses, to ensure your data is protected in accordance with this Privacy Policy and applicable laws.
7. DATA SECURITY
We implement reasonable and appropriate technical, administrative, and physical security measures designed to protect your personal information from unauthorized access, use, alteration, or destruction. These measures include using secure servers, encryption (SSL) for data transmission, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8. DATA RETENTION
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. The retention period depends on the nature of the information and the context in which it is processed.
9. YOUR PRIVACY RIGHTS
Depending on your location (e.g., New Zealand, EEA, California), you may have certain rights regarding your personal information, which may include:
- Access and Correction: The right to request access to and correction of your personal data.
- Erasure: The right to request deletion of your personal data under certain circumstances.
- Restriction and Objection: The right to restrict or object to our processing of your data.
- Data Portability: The right to receive your data in a structured, commonly used format.
- Withdraw Consent: Where processing is based on consent, you may withdraw it at any time.
- Opt-Out of Marketing: You can unsubscribe from marketing emails using the link in every email.
To exercise these rights, please contact us using the details in Section 1. We will respond within the timeframe required by applicable law and may need to verify your identity.
10. COOKIES POLICY
Our Site uses cookies to enhance your browsing experience, analyze Site traffic, and for marketing purposes. For more detailed information about the types of cookies we use and how you can manage your cookie preferences, please refer to our dedicated Cookies Policy or manage settings through your browser.
11. THIRD-PARTY LINKS
Our Site may contain links to third-party websites, such as social media platforms or payment gateways. This Privacy Policy applies only to information collected by HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED. We are not responsible for the privacy practices or content of other websites. We encourage you to review the privacy policies of any third-party sites you visit.
12. CHILDREN’S PRIVACY
Our Site and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such information from our files.
13. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or for other reasons. The updated policy will be posted on this page with a revised “Effective Date.” We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of the Site after any changes signifies your acceptance of the updated policy.
14. CONTACT US
If you have any questions, concerns, or complaints about this Privacy Policy or our data handling practices, please contact us:
HOUSEHOLD AND COMMERCIAL GOODS TRADER LIMITED
c/o GEORGE HILDRED LIMITED
31 Basil Road, Meeanee
Napier 4112, New Zealand
Email: selfify@householdlimited.com
Phone: +64 6 873 8033